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POLICIES

CANCELLATIONS AND DEPOSITS

Courses can only be booked on receipt of deposit. The deposit amount will be stated at the time of booking.

Upon payment you will receive your course manual and/or access to online theory where applicable. After receiving access to course materials you will no longer be eligible for full or partial refund, as the deposit is considered payment for the course materials.

Where there is no course manual (upskill, one-to-one and none-accredited courses only), cancellations made with sufficient notice may be eligible for a full or partial refund, the amount will be reflective of the losses incurred by the business where we are unable to re-sell your appointment.

Less than 14 days notice will normally forfeit the deposit. In some circumstances the deposit may be eligible for transfer to another date for the same course that was cancelled, or in exceptional cases another course or credit. This is at the discretion of The Little Training Salon management.

Failure to attend your training without notification will result in forfeit of your deposit.

We reserve the right to refuse service to any individual or business.

PERSONAL DATA

The Little Training Salon collects and processes your data for the purposes of carrying out our services to you. We may also use your data for marketing and advertising purposes. You have the right to withdraw consent for us to store or process your personal data at any time.

View our full privacy policy and read how to exercise your rights here

RECOGNITION AND INSURANCE

Guild Training International (GTi) Courses and courses that are advertised as Guild Accredited have been accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for beauty therapists and salons. These courses have been written to and assessed against UK National Occupational Standards (NOS) and are recognised in the UK and internationally. GTi and Guild Accredited courses are acceptable to Guild membership and insurance and accepted by all major UK insurance providers

CERTIFICATION

Certification for GTi courses is managed and strictly controlled by the Guild of Professional Beauty Therapists Ltd. On successful completion of a GTi course, students are be issued with an electronic version (.pdf) of their certificate which displays the student’s name, course title, training centre and date of completion. Students have the option to purchase printed certificates through the Guild of Professional Beauty Therapists Ltd.

COMPLAINTS PROCEDURE

At The Little Training Salon we care about our learners, and we aim to provide the highest standard of customer service. If for any reason our products or services have fallen short of your expectations, and you would like to make a formal complaint, please contact us directly by email at admin@thelittletrainingsalon.co.uk.

If you would like to highlight a minor issue or make an informal complaint or comment please contact us using any of the methods on our Contact page.

Alternatively, complaints regarding the content or delivery of a GTi accredited course can be addressed to our accreditors at gti@beautyguild.com.